Frequently Asked Questions
While the Official Rules outline the complete details of this promotion, your question may already be answered below.
- Q. What are the prizes for this promotion?
- A. See the Official Rules for complete details.
- Q. How many prizes could I win?
- A. One (1) Collect and Win Game Prize per prize tier and an unlimited amount of Instant Win Game prizes per person.
- Q. How do I play the instant win game and the collect and win game?
- A. Follow the on-screen instructions, on the game page, to find out if you won.
- Q. I won the instant win game or the collect and win game, but never received an email with more details. What should I do?
- A. To make sure you get emails, add PayPal@e.helloworldemail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
- Q. I got a message that I've already entered today, but I haven't. What should I do?
- A. Make sure you are visiting https://paypal.promo.eprize.com/collectandwin/ directly rather than a bookmarked page in your browser.
- Q. I think I’m having technical issues. What should I do?
- Q. I’m having trouble entering a code. What should I do?
- A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
- Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
- A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact firstname.lastname@example.org and provide your updated information.
- Q. Why can't I use my P.O. Box address to register or claim my prize?
- A. Your home address allows us to identify your residence for eligibility purposes.
Still have a question? Please complete this form. Please note: a response may take up to three business days.